I love Expert Labs‘ new Federal Social Media Index, a unified dashboard of Twitter interaction stats for 125 different federal agencies. The effort itself is quite impressive, but the stats are even better.
Most agencies have a large number of followers, but a minuscule number of people actually responding to queries. If the point of social media is to be social, agencies are doing a fairly poor job.
How are UCSF Twitter accounts faring? I tried searching Twitter for replies to queries from several UCSF accounts from the morning of April 10 to the morning of April 14 (this excludes retweets and mentions).
The results?
- @ucsf: 0 replies
- @ctsiatucsf: 1 reply (a thank you from the UCSF library)
- @gladstonelabs: 1 reply (a thank you from Bay Area Malaria)
- @ucsf_library: 0 replies
- @ucsfdentistry: 0 replies
- @ucsfmedicine: 0 replies
For better or for worse, we’re doing about as well as the federal government.
Read more:
BioMed 2.0 
Thank you for bringing this up and elucidating.