Pharmaceutical companies continue to struggle with patient interactions in today’s social media environment. While a number of pharma and biotech firms have a presence on social platforms, the conversation has traditionally been one-sided. The companies speak, and the consumer can only listen. However, that’s now starting to shift.
Pharma brand marketers that disable comments on their Facebook pages are in for a change. As predicted, Facebook will no longer allow pharma brands – which are typically highly risk averse when it comes to discussions about their drugs and products in social media environments – to turn off commenting on their pages.[via]
Part of the challenge is a regulatory one. Industry continues to wait for guidance from the FDA on how social media should and should not be used. Although the FDA held a hearing on this topic back in 2009, they continue to delay issuing any guidance (which was most recently supposed to be available in Q1 2011, but that didn’t happen).
For now, it seems that pharma and the social media providers must continue to work this out themselves.